Support

What can I listen to?

Explore soundscapes such as Focus, Deeper Focus, Relax, Sleep, Energize, Uplift, Recovery, and Nature Elements. Rituals such as Deep Work, Study, Self Care, Social Recharge, Wind Down, and Power Nap begin with simple breath pacing.

Is a subscription required?

Yes. Access to soundscapes and rituals requires an active subscription, including any eligible trial. Available plans, prices, and trial details are shown before purchase. There is no separately advertised free listening tier.

Do I need headphones?

Binaural audio needs stereo headphones so each ear receives its own tone. Some low-frequency sounds are also easier to hear through headphones. Keep the volume comfortable.

Can I change the sound?

Supported soundscapes include intensity and character controls. Available controls depend on the soundscape you select.

Does Onda work offline?

The audio engine generates sound on your device, but Onda is not an entirely offline service. Purchases, restores, subscription verification, account services, and analytics use the internet. Connect to the internet if membership access cannot be verified.

Can I keep listening with the screen locked?

Onda supports background listening and Lock Screen playback controls. Make sure playback has started before locking the screen.

How do I manage or cancel my subscription?

On your iPhone, open Settings → your name → Subscriptions → Onda. Apple manages billing and cancellation. Deleting Onda or deleting an Onda account does not cancel a subscription. See the subscription terms.

I subscribed, but the paywall is still showing.

Connect to the internet and use Restore on the paywall. Make sure the Apple Account used for Media & Purchases is the one that purchased Onda. If access is still missing, email us with your app version and the issue. Do not send passwords or card details.

Why is a trial not available?

Trial availability depends on the subscription offer and your eligibility. The purchase screen shows the offer available to you; a trial is not guaranteed for every account.

How do I request a refund?

App Store refund requests are handled by Apple. Visit Apple’s Report a Problem service.

Is an Onda account the same as my subscription?

No. Sign-in supports account and synchronization features. Your App Store purchase belongs to the Apple Account used for the purchase; signing in to Onda alone does not create or restore a paid subscription.

How do I delete my account or analytics data?

Use Delete account if your app version offers it. If that control is missing, or you also want to request deletion of analytics records, email stefanandrei123321@gmail.com. Removing the app alone does not erase server records. Details are in our Privacy Policy.

Include your iPhone model, iOS version, Onda version, and a short description of the problem.